ETU is a rapidly growing enterprise cloud company that is changing the global talent management landscape. ETU helps the world’s leading companies design and build immersive learning simulations. Our powerful technology unlocks game-changing data analytics, providing insight into workforce behavior around the globe. Learners on the ETU simulation platform are dropped into an unmatched, visceral experience that creates lasting behavior change.
Our strategic clients are top tier Fortune 1000 entities in financial services, pharmaceutical industry, consultancy services and other sectors, and include IBM, Microsoft, BNY Mellon, EY, and PwC. Our origins in post-doctoral scientific research and data analytics are manifested in a corporate ethos of robustness, constant business-driven innovation, dynamism, passion and partnership.
ETU is seeking an experienced Account Manager with a proven track record in managing, growing and renewing client relationships.
Build and maintain strong, long-lasting relationships and business partnerships with assigned ETU clients
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Managing Quarterly Business Reviews and Net Promoter Score with accounts
Ensure the timely and successful delivery of ETU solutions and services according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop Account Plans with new business with existing clients and/or identify areas of improvement to meet sales quotas
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Renew contracts and close agreements to maximize revenues and profits
Prepare reports on account status
Assist with challenging client requests or issue escalations as needed
2+ years proven work experience as an Account Manager or relevant role in an enterprise sales environment
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Solid experience with CRM (Salesforce or equivalent) software and Google Workspace or equivalent
Experience delivering client-focused solutions and service to customer needs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Strong verbal, written communication skills and attention to detail
It's been a great experience working with ETU and I'm so excited for the future of our company. Partnering with our clients is rewarding, and the entire team is focused on helping our clients realize true value. Working with the ETU team is such a great mix of creativity, innovation and collaboration, it's a joy to work here and I'm excited for what each day brings.
Senior Client Advisor, 2 years with ETU