Client Training Consultant

Location: United States (remote)

About the role

ETU is a rapidly growing enterprise cloud company that is changing the global talent management landscape. ETU helps the world’s leading companies design and build immersive learning simulations. Our powerful technology unlocks game-changing data analytics, providing insight into workforce behavior around the globe. Learners on the ETU Learning Simulation Platform are dropped into an unmatched, visceral experience that creates lasting behavior change.

Our strategic clients are top tier Fortune 1000 entities in financial services, professional services and other sectors, and include BNY Mellon, EY, and PwC. Our origins in post-doctoral scientific research and data analytics are manifested in a corporate ethos of constant business-driven innovation, dynamism, passion and partnership.

The Client Training Consultant will partner with our customers to enable and support them self-serve on the ETU Platform. By combining ETU’s implementation processes with the customer’s existing learning content development processes, the customer will be empowered to self-build and deliver award-winning immersive simulations throughout their organization. In this new role, you will put your own processes in place to ensure best practice at all stages from training needs analysis, prioritization for delivery, and successful onboarding of the client to our Platform. You will be working closely with senior members of ETU’s top tier clients to ensure their expertise in ETU’s platform translates to successful design of Learning and Development simulations for effective behavioral change within our client’s organizations.

Responsibilities

Working closely with the Services team you will:

  • Design and deliver training for an exceptional client onboarding experience

  • Monitor training feedback for continuous improvement: You will analyze KPIs to determine how well ETU’s product is being utilized following training delivery

  • Liaise with internal and external stakeholders: Partner with management to determine training needs for clients

  • Create content, presentations & professional demonstrations

  • Analyze customer feedback: Together with the Customer Success team, you’ll gather and process customer feedback to continuously improve our customer’s onboarding experience.

Requirements

  • Proven track record, with a minimum of 4-5 years enterprise software client onboarding and training experience (Learning and Development (L&D) platform experience an advantage)

  • Strong IT skills and knowledge of training tools / methodologies

  • Training differentiated products that meet and exceed business objectives - experience with simulation learning products a plus

  • Excellent written and verbal communication skills, including some copywriting skills

  • Self-motivation and ability to work independently

  • Communication skills at all levels of an organization

  • Strategic thinking that connects customer goals with ETU

  • B.A./B.S/Masters degree required

Interested in this open position?

Apply now

It's been a great experience working with ETU and I'm so excited for the future of our company. Partnering with our clients is rewarding, and the entire team is focused on helping our clients realize true value. Working with the ETU team is such a great mix of creativity, innovation and collaboration, it's a joy to work here and I'm excited for what each day brings.
Anne_clinton

Anne Clinton

Senior Client Advisor, 2 years with ETU