ETU is a rapidly growing enterprise cloud company that is changing the global talent management landscape. ETU helps the world’s leading companies design and build immersive learning simulations. Our powerful technology unlocks game-changing data analytics, providing insight into workforce behavior around the globe. On the ETU simulation platform, learners are dropped into an unmatched, visceral experience that creates lasting behavior change.
Our strategic clients are top tier Fortune 1000 entities in financial services, pharmaceutical industry, consultancy services and other sectors,and include BNY Mellon, EY, and PwC. Our origins in post-doctoral scientific research and data analytics are manifested in a corporate ethos of robustness, constant business-driven innovation, dynamism, passion and partnership.
As a Learning Data Consultant, you’ll partner with our Fortune 500 customers to provide guidance, data analysis & consulting services, and deliver training & presentations to our clients to help maximize the value and adoption of ETU solutions. You will collaborate with our Sales, Services & Data Science teams to manage and deliver client projects which involve award-winning immersive eLearning Simulations, and will be a key player in providing analysis presentations and support for our robust Data tools which prove behavior change and ROI.
You will be working closely with senior members of ETU’s top tier clients.
Partner with ETU clients and internal teams to provide guidance and expertise on ETU data services and related products:
Working collaboratively with the ETU Services and Data Science teams in consulting, training and managing Data projects for a portfolio of clients
Performing analysis of customer learning data
Developing strong consultative relationships with ETU clients, including understanding their business objectives, success criteria and identifying how we can meet their needs
Educating clients on how to maximize the value realized via their ETU software, focused on the Data portion - ETU Data products including dashboards, reports and custom ETU Data Services
Providing presentation services: Working closely with the ETU Data Science team to use their advanced reports to create meaningful client presentations.
Pulling key insights from reports and dashboards, creating custom presentations for various stakeholders, such as L&D leaders and business stakeholders. Reviewing client data, sharing insights and crafting the narrative to help clients understand the value of their data, key insights and recommended actions to take
Working with the ETU Sales team to review client usage data and KPIs; help tailor success plans for Data usage opportunities to ensure continued advancement in their reporting maturity and software adoption
Serving as an expert in learning analytics and usage of ETU software
4+ years experience in the consulting or Customer Success Management domain (Talent / Learning & Development field preferred)
Consulting and/or customer success management experience on software or data measurement, ideally in the talent development field
Exceptional skills in sharing and communicating data results for various levels - interpreting insights and articulating ideas and complex information in a clear and concise manner
Experience in creating data analysis and visualization.
Strategic thinker that connects customer goals with ETU
Project Management experience and the ability to manage and engage in multiple activities simultaneously.
B.A./B.S. degree required
both manual and automated testing processes
It's been a great experience working with ETU and I'm so excited for the future of our company. Partnering with our clients is rewarding, and the entire team is focused on helping our clients realize true value. Working with the ETU team is such a great mix of creativity, innovation and collaboration, it's a joy to work here and I'm excited for what each day brings.
Senior Client Advisor, 2 years with ETU