Operations Program Manager

Location: Ireland (remote)

About the role

ETU is a rapidly growing enterprise cloud company that is changing the global talent management landscape. ETU helps the world’s leading companies design and build immersive learning simulations. Our powerful technology unlocks game-changing data analytics, providing insight into workforce behavior around the globe. Learners on the ETU Learning Simulation Platform are dropped into an unmatched, visceral experience that creates lasting behavior change.

Our strategic clients are top tier Fortune 1000 entities in financial services, professional services and other sectors.

This role will suit a person coming from an operations project management background, ideally with 5+ years of experience including with ISO or similar certifications. This role is ideal for a person who wishes to work remotely in Ireland, with an option to work from our centrally located offices in D2.

Reporting to the COO and partnering with the heads of all internal departments, you will be responsible for analyzing existing operations, streamlining and improvement projects, timelines, budgets and creating a best in practice working environment. Your excellent project management skills will also include assessing milestones and deadlines as well as communicating risks.

The successful candidate will blend exceptional collaboration skills with their agile project management capabilities and have experience in an organization experiencing rapid growth.

Responsibilities

  • Developing and improving project management processes for internal operations, adopting a standardized development lifecycle methodology

  • Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success

  • Track utilization of project resources and manage this against resource allocation

  • Manage day-to-day execution of project implementations. Assist with the planning, tracking, documentation and status updates for the project.

  • Able to manage multiple projects requiring cross-functional collaboration

  • Facilitate requirements gathering and assist with the creation of project deliverables, as needed.

  • Participate in end to end implementation planning including project management, issue management, communication and change management.

  • Leverage business knowledge and expertise to drive business process improvements.

Requirements

  • Excellent communication and collaboration

  • Comfortable learning new technologies and working in a fast-paced environment

  • Ideally have 5+ years of experience in total in the software industry

  • Agile project management

  • Knowledge of Trello is an advantage but not essential

  • College degree in a relevant field

  • Exercise solid project leadership skills combined with strong business acumen and in-depth analytical skills.

Interested in this open position?

Apply now

It's been a great experience working with ETU and I'm so excited for the future of our company. Partnering with our clients is rewarding, and the entire team is focused on helping our clients realize true value. Working with the ETU team is such a great mix of creativity, innovation and collaboration, it's a joy to work here and I'm excited for what each day brings.
Anne_clinton

Anne Clinton

Senior Client Advisor, 2 years with ETU