ETU is a rapidly growing enterprise cloud company that is changing the global talent management landscape. ETU helps the world’s leading companies design and build immersive learning simulations. Our powerful technology unlocks game-changing data analytics, providing insight into workforce behavior around the globe. Learners on the ETU simulation platform are dropped into an unmatched, visceral experience that creates lasting behavior change. Our strategic clients are top tier Fortune 1000 entities in financial services, pharmaceutical industry, consultancy services and other sectors.
This role will suit a person coming from an Instructional design background, ideally with 1-2 years of project management in addition to their ID experience, who wishes to further develop their project management experience. Alternatively this role will suit a person without the ID background but with 5 years client services project management experience in the Learning and Development industry. Experience working with external clients is a distinct advantage (as a vendor).
Reporting to the VP of Client Services and partnering with the Instructional Design team, you will be responsible for managing project timelines and onboarding clients. Your excellent project management skills will also include managing project budgets, assessing milestones and communicating risks.
The successful candidate will blend exceptional collaboration skills with their Agile project management capabilities and have experience in the eLearning industry. Ideally you will understand or have a keen interest in simulations and/or gamified learning. As we are a rapidly growing company, strong commercial awareness and flexibility are essential.
Managing project timelines for new and existing clients
Developing and improving project management processes
We are a SaaS company and so a part of this role will be leading platform deployment and communications with clients. Previous experience in this area is highly beneficial.
Managing team resources and reporting on project budget status
Liaising with Customer Success metrics team
Coordinating with the Instructional design team
Collaborating with the Product team on the roll out of new features
Excellent communication and collaboration
Proven experience onboarding new clients
Proven project management experience in the L&D industry
This would be a great opportunity for a person with traditional eLearning experience to get into a cutting edge immersive learning (Simulations) environment. Of course previous experience with simulations or gamified eLearning would be of interest but is not essential.
Comfortable learning new technologies and working in a fast-paced environment
Strong business and customer success acumen
Ideally have 5 + years of experience in total in the learning industry, with some of this in Instructional Design and/or Project management
Agile project management
Knowledge of Trello is an advantage but not essential
College degree in a relevant field
It's been a great experience working with ETU and I'm so excited for the future of our company. Partnering with our clients is rewarding, and the entire team is focused on helping our clients realize true value. Working with the ETU team is such a great mix of creativity, innovation and collaboration, it's a joy to work here and I'm excited for what each day brings.
Senior Client Advisor, 2 years with ETU