<img height="1" width="1" style="display:none;" alt="" src="https://px.ads.linkedin.com/collect/?pid=2609897&amp;fmt=gif">

Senior Enterprise Client Advisor

Location: United States (remote)

About the role

ETU is a rapidly growing enterprise cloud company that is changing the global talent management landscape. ETU helps the world’s leading companies design and build immersive learning simulations. Our powerful technology unlocks game-changing data analytics, providing insight into workforce behavior around the globe. Learners on the ETU simulation platform are dropped into an unmatched, visceral experience that creates lasting behavior change.

Our strategic clients are top tier Fortune 1000 entities in financial services, pharmaceutical industry, consultancy services and other sectors, and include BNY Mellon, EY, and PwC. Our origins in post-doctoral scientific research and data analytics are manifested in a corporate ethos of robustness, constant business-driven innovation, dynamism, passion and partnership.

ETU is seeking an experienced Senior Client Advisor for Enterprise clients with a proven track record supporting organizations with 15,000 employees or more within targeted verticals.

Responsibilities

 

  • Working with the ETU Customer Success Manager throughout the process in which client simulations are readied for “go live”. You will:

    • Understand and contribute to the communication campaign with the Client and Customer Success Manager (CSM)

    • Understand the details and objectives of the simulations going live

    • Understand the success criteria as outlined by the Client, CSM and Simulation Design team

    • Take responsibility for the successful launch of the simulation

    • Ensure continued client success 

  • Ensuring integration is optimally executed to produce the greatest adoption and software utilization levels possible to ensure industry leading client retention and growth

  • Taking the lead in supporting clients’ rollout adoption and satisfaction levels

  • Educating clients on how to maximise the value realized via their ETU software

  • Reviewing client data and sharing insights to help clients understand the value of their data

  • Developing strong consultative relationships with our clients, including understanding their business objectives and identifying how we can meet their needs

  • Managing a portfolio of clients and working collaboratively with them, ensuring that they achieve consistently high levels of satisfaction

  • Attending and presenting at Client meetings and Business Reviews

  • Working with Sales to forecast monthly and quarterly client renewals

  • Working with Sales to expand our product usage across multiple departments within your accounts and up-sell our client base

  • Helping to create a tailored plan for each client to ensure continued advancement in their reporting maturity and software adoption

  • Providing client account updates to ETU team members, Sales Executives, and Leadership staff

  • Serving as an expert in learning analytics and usage of ETU software

  • Bringing insightful product feedback from clients to the ETU Product team

  • Champion improvements to internal processes and resources

Requirements:

 

Proven track record, with a minimum of 5 years Learning and Development (L&D) business experience in the following areas:

  •  Customer service/client success management

  •  Business development/account management

  •  Software implementation, rollout, consulting or subject matter expertise

  •  Consulting on software, data measurement, ideally in the talent development field

  •  Self-motivation and ability to work independently

  •  Communication skills at all levels of an organization

  •  Strategic thinking that connects customer goals with ETU

 

B.A./B.S. degree required

Interested in this open position?

Apply now

It's been a great experience working with ETU and I'm so excited for the future of our company. Partnering with our clients is rewarding, and the entire team is focused on helping our clients realize true value. Working with the ETU team is such a great mix of creativity, innovation and collaboration, it's a joy to work here and I'm excited for what each day brings.
Anne_clinton

Anne Clinton

Senior Client Advisor, 2 years with ETU