Reporting directly to the CEO, the Services Leader will drive the growth and profitability of ETU’s professional services organization. Operating on a global basis, you will be responsible for all program development and delivery, customer support, onboarding and training and business impact and ROI development throughout the world, positively impacting the lives of millions of employees globally. You must build a capable services organization to proactively manage customer relationships, identifying business issues and how ETU’s solution can solve them.
ETU’s enterprise subscription-based revenue model generates significant revenue growth opportunity for high-value implementation and advisory services. A key driver of this revenue growth is our ability to provide exceptional value to our customers, demonstrate measurable impact/ROI and deliver a “trusted-partner” experience. This is why ETU requires a single leader to drive our professional services organization to fully unlock the lifetime value of customers. Somebody who will work closely with the CEO and the leadership team to support ETU’s vision while developing and implementing a sophisticated program management methodology to increase our expansion footprint within accounts while ensuring our customers success.
You will be a key member of the senior management team, assisting us in the transition from a primarily product development focus to both a development and delivery organization, providing execution-oriented integration expertise to both partners and customers. The successful candidate will blend the appropriate amount of business acumen in IT leadership, communicating effectively throughout customer organizations as well as internally to the senior management team on customer issues and/or sales opportunities.
You will build and lead a rapidly growing services organization and support business development, marketing, sales and product strategies, develop and implement services systems, processes and methodologies. Additionally, you must build a world class team and be prepared to quickly grow the professional services organization through the recruitment and retention of outstanding talent. Overall, you will play an integral part of shaping the direction and success of ETU and the success of our customer’s programs.
Head of function:
Strategy planning and execution
Board, Advisory and SMT
It's been a great experience working with ETU and I'm so excited for the future of our company. Partnering with our clients is rewarding, and the entire team is focused on helping our clients realize true value. Working with the ETU team is such a great mix of creativity, innovation and collaboration, it's a joy to work here and I'm excited for what each day brings.
Senior Client Advisor, 2 years with ETU