How ETU transformed L&D in a worldwide bank

ETU's Unique Behavioral Analysis and Practice

In addition to saving time and money, ETU’s immersive simulations and behavioral assessment technology provide insight on how L&D can more efficiently and effectively deploy their training resources and target specific skill gaps to significantly improve employee behaviors and performance.

Realistic practice

Learners whose scores fall below the passing benchmark in Task Mode are prompted to complete simulations in Practice Mode and then to retake the Task Mode assessment. See Figure 1 which illustrates ETUs assess, practice, assess methodologyThe simulations delivered up to 200% improvement in skill level scores, and errors reduced by up to 50%. See figure 2 below.

Real-time behavioral analytics

Precision measurement of skills and behaviors enables the firm to pinpoint how to fix issues, thus providing tangible bottom line value-add.

Performance data

Each simulation incorporates automated granular tracking of all decisions, skills and behaviors. This tracking yields rich, insightful data including:

• Performance by skill: Decisions are scored, resulting in individual-level scores for each targeted skill within a simulation. These scores are benchmarked against pass rates set internally. Scores falling below the pass rate benchmark are prompted to take additional practice, leading to improved performance.
• Mistake rates by skill: Learners’ strengths and weaknesses in performance across a range of risk-related skills are identified. These mistakes are corrected through further simulation practice, leading to improved performance.
• Time per decision: Decision points with unusually long response times are highlighted, indicating potential problem areas within a simulation to be targeted with further learning.