Futureproofing L&D in a global consultancy

The firm’s global talent team partnered with ETU to “virtualize” over 500 hours of classroom- based ILT. As part of the virtualization project, the consulting firm also wanted to accomplish the following goals:

• Strengthen the development of skills and change behaviors across its workforce through simulated practice
• Reduce classroom training seat time and costs
• Reduce administration and operational training costs

This was achieved by creating blended virtual solutions that include eLearning, VILT, and over 20 focused, scenario-based simulations. Altogether the simulations provided more than ten hours of learning content. Learning cohorts across the various projects ranged from new-hires up to senior management and from generalist information to niche parts of the business. Specific simulations were built to serve the following areas:

Change management for senior leaders

This focused on the communication and leadership soft skills required to drive change in a large organization

Cybersecurity and emergent threats

This simulation challenged new members of the cybersecurity team to engage in an end-to-end cybersecurity transformation for a new client who imposes a number of obstacles

Developing the mindset for accounting advisory services

In this simulation, learners met compliance requirements and drove efficiencies for a client during an acquisition

Agile methodologies and software development

This simulation focused on flexibility within best practice guidance to deliver maximum value

Foundations of consultative selling for new hires

This simulation provided onboarding training for those new to the business

In a typical blended scenario for example, one business unit created eight hours of digital content altogether, 60 minutes of which were ETU simulations. The simulations were deployed as a series of micro learnings to reinforce learning at strategic points in the process. The learner journey across the content looked like this:In addition to collaborating with the firm on the design and build of the simulations, ETU also provided support in the following ways:

• The onboarding of subject matter experts and other stakeholders (over 50 across the various projects)
• The tailoring of effective, flexible, and convenient ways for SME reviews and sign-off based on specific project requirements. This included one to one engagement where required and reviewer functionality was built into the ETU platform which allowed for global engagement from relevant stakeholders.